About Us

Introduction

Spotless Travel and Tour has been providing an unrivalled full spectrum of business and leisure travel services that our satisfied customers will certainly attest to. We pride ourselves in offering world-class service in the regions where we operate. Our well experienced staff offer clients the most economical, practical, and convenient travel solutions. Spotless Travel and Tour was incorporated in November 2013 and has received notable recognitions since that date. We have established a reputation in the industry for having strong and long-lasting relationships with both our suppliers and clients.

We commit to adapt to the changing needs of business sectors and become a major player through satisfying specialized requirements of the small, medium, and large organizations. We value honesty and integrity. With Spotless Travel and Tour our clients can expect transparency in all our business dealings.

Mission

We are committed to walking the walk with you and providing clients with exceptional service of a complete end-to-end travel solution covering all aspects of your travel needs tailored in house at an affordable price with pro-active customer service.

Vision

To be the most sought after travel agency, providing services to all sectors of the business community and individuals. To utilize the expertise of highly qualified staff to address the holistic travelling requirements for corporates and leisure travelers.

Our Goals

To be the first choice in addressing the travel needs of individuals.
To render services quickly and efficiently so that clients are inspired by the provision of timeous service.
To provide packages that are cost effective and tailor-made to suit the needs of the broad spectrum of travelers throughout country.

Our Values

To apply honesty and transparency in all our dealings with clients and suppliers alike.

We recognize that the strength of Spotless Travel and Tour lies in the experience, quality and expertise of the partners that make up our network. We continually expand our presence by taking on new partners in strategically important markets. As a network, we also evaluate our presence in mature or expanding markets – around the country and the region beyond being good examples of this. Where the size or complexity of the country, or the volume of travel demands, we will take on.

Multiple partners in a single country to satisfy client demand, ensuring we have the strongest possible network to support our clients.

Our human resources form a solid asset to the company providing well-trained and professional staff for any service they must render to their clients, ranging from ticketing, hotel reservations, incentive and just leisure tours, etc. They are ready and behind them there is always the handy skill and eagerness to serve, to offer the best and above all the convenience and satisfaction of their clients regarding their travel.

Our qualified Management team has continually exhibited their high level of experience over the years. Each member of the senior management will dedicate as much time as necessary to ensure that our clients are satisfied, and a successful continuation of business is maintained.

Our success in the sector has been the endless effort of our knowledgeable, well-travelled team of consultants. All of whom are well oriented in customer satisfaction and are trained and qualified in the fields that they excel in.

All staff have spent years working within a business travel or airline reservation & ticketing environment. On-going training and orientation are a key objective to ensuring the excellent level of service is maintained year in year out.

We are here to render the best services to our clients who are part of our goal. Our clients, over the years, multiplied from small enterprises to bigger companies that include both the private and public sector undertakings and thus leading us to spread all over the nation.

Although we have grown in all aspects of our operations, our motto of “walking the walk with you” ensures that our customers are given the best-personalized and unparalleled professional service.

At spotless travel and tour, we believe that keeping our clients informed is critical to sales growth. Most travel is planned but spontaneous travel is often triggered by effective communication. We are a strong user of both electronic and non-electronic communications for its speed and simplicity.

Our extensive database allows us to talk to hundreds of travelers on a regular basis through e-shots, exclusive offers, flyers, newsletters, in-flight magazines, and various other means of digital media. We have dedicated personnel just for this function.

We have a dedicated team of staff who take care of the bidding for Tenders for various companies. Having successfully qualified for a lot of these tenders, we have grown our customer base to a considerable size in the past years.

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Lastly our customer feedback forms have proven to be a key source of sustaining our clients and growing our strengths in terms of service within this extremely competitive environment. Being in the service industry it is natural to have disappointments regarding certain services rendered by Agents, we make it of prime importance to get client feedback and immediately work on resolving the matter and try to better ourselves for the future. We encourage our clients to give us candid feedback.