Product and Services Corporate and Leisure

  • Domestic and International ticketing
  • Trip planning which encompasses visa processing at a nominal fee and advice on other Immigration requirements.
  • Meet and Assist services provided upon request at reasonable charges
  • Hotel bookings, both local and international
  • Ground transportation including airport transfers on request
  • Travel Insurance
  • Assistance with frequent flyer
  • Flight Schedules – we offer at least 3 options where applicable with best price and availability options.
  • Car rental / hire – Rates are dependent entirely on your needs
  • Hotel Accommodation
  • We can tailor make packages to suit your Needs and interests; and to help you explore and experience the best
  • Exchange programs

How Is Spotless Different

Travel undertaken for corporate travel is an investment, which companies quantify in their cost of business. The needs of business travelers involve greater uncertainty and urgency as compared to leisure travelers, as such, a large measure of flexibility, speed and accuracy is required to ensure that their requests are met in an appropriate manner.

Aside from providing choices, any deviation from the planned itinerary becomes an unnecessary disruption to the flow of conducting a business outing, in this way, corporate travelers in essence require their travel agents to perform to the level of a concierge, in order to support them whilst they prepare to meet the business challenge ahead.

We believe every one of our clients is different. We never take a “one size fits all” approach with our clients. We take the time to tailor a travel program based on our clients’ unique requirements and how you see the program developing. What sets us apart from our competitors is our expertise in meeting the expectations and requirements of our clients locally while at the same time working within the guidelines of the global travel program.

Monitoring the Quality of Service

The quality of the service delivered by each travel agent is carefully monitored and evaluated through regular and annual performance appraisal reviews. This includes all aspects of productivity, knowledge, service, accuracy, customer satisfaction, problem resolution, attitude, reliability, efficiency, and self- management.

Productive employees are rewarded by assigning special projects and tasks; they are given promotions based on the same criteria and given bonuses and profit-sharing opportunities. To ensure and encourage superior employee performance, all staff is made to understand what they stand to gain from our reward programs and the sense of professional fulfilment that comes with exceeding our client’s and our own expectations.